Reference

Read These Terms Before You Open an Account

These terms set out what you agree to when you create a ck3 account, make deposits through bKash, Nagad, or Rocket, and access any part of the platform.

Account eligibility rulesWallet deposit terms: bKash, Nagad, RocketWithdrawal and verification conditionsPlatform access by eligible regionAccount suspension and closure terms
ck3 Read These Terms Before You Open an Account
HOW WE ENFORCE THIS

How ck3 Applies These Terms Fairly

We apply these terms consistently across every account. When a rule affects your balance — whether that is a withdrawal hold, a wallet verification step, or an account restriction — you will receive a notification through the platform and, where possible, via the contact method registered on your account. Here is how we handle the key areas these terms cover.

Wallet Transaction Records

Every bKash, Nagad, and Rocket deposit is logged with a timestamp and transaction reference. You can view your full transaction history in the account wallet tab at any time.

Account Security and Access

Your account is protected by OTP verification on login. If we detect unusual access — a new device or location — the session is paused and you are prompted to confirm via OTP before proceeding.

Withdrawal Verification Steps

Before a withdrawal is processed, the destination wallet — bKash, Nagad, or Rocket — must match the name on your account. This is a firm rule, not a discretionary check.

Terms Update Notification

When we update these terms, a banner appears on your next login session. The date of the update is shown at the top of the terms page so you always know which version applies.

TERMS CONTACT PATHS

Reach Us About Any Terms Question

If a term is unclear, or if you believe a rule has been applied incorrectly to your account, contact our support team directly. We handle terms-related queries through three channels — pick the one that suits how you work. Disputes involving wallet transactions via bKash, Nagad, or Rocket should include your transaction reference so our team can pull the record without delay.

Live Chat Open the chat widget from your account dashboard. For terms disputes, share your account ID and the specific clause you are questioning so we can respond with the right detail.
Email Support Send your terms query to our support address listed in your account settings. Include your bKash, Nagad, or Rocket transaction ID if the question involves a wallet transaction.
Account Help Centre The Help Centre in your account lists common terms questions with step-by-step answers. For wallet verification blocks, the Help Centre also shows the exact documents needed.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If your question is not here, open a live chat session from your account or check the Help Centre.

Access and eligibility depend on your local law and the specific region you are in. We do not confirm legality on your behalf — you are responsible for checking that before opening an account.

No. The wallet used for deposits and withdrawals must be registered under your own name. Deposits from a third-party bKash or Nagad account may be held and the transaction reversed during verification.

A notification banner appears on your next login. If you continue using the platform after the update is posted, you are considered to have accepted the revised terms as they stand.

Contact support via live chat or email with your account ID and the Rocket, bKash, or Nagad transaction reference. Our team will review the hold against the terms and respond with a decision.

We may suspend or close an account if there is a terms breach, a verification failure, or a legal requirement to do so. Where possible, we send a notification to your registered contact before action is taken.

Core account rules are the same across all payment methods. Some verification steps differ — for example, Bank Transfer withdrawals may require additional identity documents that wallet withdrawals via Rocket do not.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.